Aetna Claims Address for Mailing and Insurance Phone Numbers for provider and Member

State	Aetna Claims Address
Alabama, Alaska, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Idaho, Louisiana, Mississippi, North Carolina, New Mexico, Nevada, Oregon, South Carolina, Tennessee, Utah, Washington	Aetna Claims Address PO BOX 14079, LEXINGTON, KY 40512-4079
Colorado, Connecticut, District of Columbia, Delaware, Iowa, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Hampshire, New Jersey, New york, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Texas, Virginia, Vermont, Wisconsin, West Virginia, Wyoming.	Aetna Claims Address PO BOX 981106, EL PASO, Texas, 79998-1106

For all Medicare and Aetna Student HealthSM plans, use Po Box 981106, El Paso, TX, claims mailing address.

For all Aetna Voluntary Plans and Limited Benefits Insurance Plans (formerly Aetna Affordable Health ChoicesSM plans), use Po Box 14079, Lexington, KY, claims mailing address and the payer ID is 57604.

Submit Medicare Supplemental Claims at below address:

Aetna Senior Supplemental Insurance Claims address	Note: Aetna Senior Supplemental Insurance own and/or administers the following companies Aetna health and Life Insurance Company Aetna Life Insurance Company Allianz Life Insurance Company of New York American Continental Insurance Company American General Life Insurance Company Combined Insurance Company of America Continental Life Insurance Company of Brentwood, Tennessee Genworth Life and Annuity Insurance Company Genworth Life Insurance Company Union Fidelity Life Insurance Company Virginia Surety Company, INC. Washington National Insurance Company	Aetna Claims Address: Po Box 14770 Lexington, KY 40512-4770

For Aetna Signature Administrators® plans, Aetna Workers’ Comp Access® plans, Meritain Health® and Schaller Anderson (Medicaid), refer to the member ID card.

Aetna Appealing Address for Members:

Po Box 14463, Lexington,

Kentucky 40512

National Fax# 859-425-3379

Aetna Appealing Address for Providers:

Aetna-Provider Resolution Team

PO Box 14020

Lexington, Kentucky 40512

Fax# 859-455-8650

Aetna Insurance Customer Service phone numbers:

Provider call below phone number based on plans to Check Eligibility, Claim Status, Request a copy of EOB through Fax and for medical pre-certification information:

Aetna HMO-Based plans and Medicare advantage plans	800-624-0756
Aetna Indemnity and PPO Based plans	888-632-3862
Voluntary Plans	888-772-9682
ASA and Meritain	Use the phone number on the member ID Card
BRCA genetic testing (precertification and information)	877-794-8720
Credentialing	800-353-1232
Aetna Dental providers	800-451-7715
Disease management programs	866-269-4500
Infertility program	800-575-5999
Maternity program	800-272-3531
NaviNet help - registration questions	888-482-8057
Aetna Pharmacy management	800-238-6279
Specialty Pharmacy	866-782-2779
Transplant program	877-212-8811