Healthfirst customer service phone number, claim and appeal address

Health first provider phone number, customer service: 888-801-1660

Claims Submissions

Claims must be submitted within 180 days from the date of service

Electronic claim submissions:

Health First Payer ID: 80141

Paper claim submissions:

Healthfirst Claims address:
P.O. Box 958438, Lake Mary, FL 32795-8438

Healthfirst Appeal Address:

Healthfirst provides a two (2)-level process providers to appeal a claim denial or payment which the provider believes was incorrect or inaccurate.

First-Level Appeal Requests:

Reviews and Reconsideration

Requests must be made in writing and, with supporting documentation, submitted within 90 calendar days from the paid date on the Explanation of Payment.

Corrected Claims:

Corrected claims must be marked “Corrected” and should be submitted within 180 days of the date of service. All corrected claims must include the original Healthfirst claim number being corrected. For electronic corrected claim submission, the claim frequency type code must be a 7.

These above requests are accepted electronically through the Healthfirst secure Provider Portal at healthfirst.org or may be mailed to:

Healthfirst Claims Correspondence Unit

P.O. Box 958438, Lake Mary, FL 32795-8438

Second-Level Appeal Requests:

Provider Claims Appeals – Providers may appeal the outcome of a review and reconsideration in writing, with supporting documentation, within 60 calendar days from the date listed on the reconsideration letter.

Appeals should be mailed to-

Healthfirst Provider Claims Appeals

P.O. Box 958431, Lake Mary, FL 32795-8431